It’s easy! Find the apartment you want to secure, and click Apply Now! You will be directed to the available units. Click on the Availability of the floorplan you are interested in and select. The move in date will automatically fill in with the soonest date available however you may change the date to review options. Move the bar to select your lease terms then press APPLY NOW! You be directed to create an account or log in if you already have an account. Please be prepared to submit payment to reserve the apartment you have chosen. Fill out the application online, pay the deposit and fees, and that’s it! We will contact you with other documents we might need for the application to be approved.
Note: If there is not an “Apply Now” button there are no current openings in that specific building.

We require all occupants over 18 years of age to fill out an application. All applications go through our screening process:

• Income: Applicant’s gross income (before taxes) must equal three times the monthly rent. Roommates must have a combined income of three times the rent. Verification of income may be required before move-in. If you do not qualify financially, you must add a guarantor on step 5 of the application. A guarantor's income must be five times the monthly rent.
• Employment: Applicant must be currently employed. Employment verification may be required before move-in. Unemployed applicants may qualify if they have secured a job and can provide an offer letter. Students will need to provide an acceptance letter.
• Credit History: All credit history must be satisfactory and current. Items that will be reviewed to determine approval include, but are not limited to: credit history, check writing history, evictions, open collections, judgments and bankruptcies. Applicants with no credit history may be required to pay an additional deposit.
• Criminal History: We screen for criminal history issues including but not exclusive to: being listed as a sexual offender or on a terror watch list and violent misdemeanors. We run a full criminal background check on all applicants and review all results.

You will need the following:

• Copy of your license or passport
• Employment: Applicant must be currently employed. Employment verification may be required before move-in. Unemployed applicants may qualify if they have secured a job and can provide an offer letter. Students will need to provide an acceptance letter.
• Proof of income (paycheck stubs, W-2s, or I-20s)
• Students need to provide proof of current enrollment. Guarantors can be added for full time students.

The deposit depends on the apartment. The deposit can range from $300-$900 and is refundable when you move out. There is a $30 (per applicant) application fee and a $250 non-refundable administrative fee. Any apartments located in University City will also have a $25 occupancy permit fee.

If you want to cancel your application, please email us at [email protected] so we have your cancellation in writing. You can also email your Leasing Mentor who will contact you once your application comes back from screening. All fees are nonrefundable after 72 hours of applying for the apartment.

Yes! Our application process is all online! You can do everything from the convenience of your home and secure an apartment anywhere you are!

You are always able to make payments online through your resident portal each month. You can even set up auto-pay so you don’t have to worry about forgetting! There are NO FEES if you choose to pay online using a U.S. checking account. As of January 1st, 2023 fees will be applied to all credit and debit card transactions.
If you prefer, you can pay with a check or money order at our office. All checks need to be made out to Parallel Properties.

Rent is due the 1st of each month. You do have a grace period to pay rent by the 5th of each month. We do NOT send bills or invoices each month for rent. If rent is not paid by the 5th late fees will be added.

Acceptable forms of payment are check, money order, or online credit card payments (Visa, MasterCard, Discover, or U.S. checking account ONLY). Cash payments are not accepted.

You can drop a rent check off anytime during our office hours. However, if you’re unable to make it to our office during our business hours, there is a drop box outside our front office door. Please make sure to have your address and name on the check so we can apply the payment to the correct apartment.

You won’t need much! You should have all your application documents submitted and approved so there won’t be much to do.
If you are responsible for utilities in your apartment, make sure you bring your Spire Gas and/or Ameren UE account numbers with you. We’ll need to document that utilities were placed in your name before we hand out keys.
To make move in day even faster, make sure you read through the lease paperwork we e-mail you. This way you can ask any questions before you arrive. When you’re here to move in you’ll have all your answers and just need to sign the documents.
You’ll need to make sure you pay rent before you get keys. You can do this in the office with a check or money order, or pay in advance before you arrive with our online system!

Make sure you check in with us and let us know when you plan on arriving. We can make note of it so we know when to expect you. If you aren’t here on the lease start date, you’ll need to make sure you pay rent online and have utilities switched to your name as of your lease start date.

If you cannot make it to our office during business hours, lockboxes are now an option! Contact us to get your lockbox set up!

That is definitely an option! There are some steps to complete in order to have this request fulfilled, so make sure you send us an e-mail so we can walk you through it.

No, we do not allow anything to be in the apartment before the lease start date. The lease start date is the earliest you can get keys and start moving items in.

You can submit a routine maintenance request from your resident portal, or call customer service at 314-935-9465 during business hours (Monday-Friday 8:30am-5pm). For any after hour maintenance emergencies, please call 314-935-4141.

• No electricity
• No hot water
• Frozen or burst pipes
• No heat (apartment temperature below 55 degrees)
• No air conditioning during a heat advisory
• Water leaks that could damage your apartment or a neighbor’s apartment
• Clogged or broken toilet (in apartments that have only one bathroom)
• Broken window or exterior door
• Storm damage
• Sewer back-up
• Lock-out*
  *1st lock out is $25.00 – additional charges will apply for additional lock outs.

When you call for emergency service, give the operator your name, address, apartment number, telephone number, and a description of the problem. You must then remain in your apartment until you are contacted by our maintenance staff, which will usually occur within 30 minutes or less. Do not use our online service requests if you are experiencing one of the emergencies above.

Other Emergency Contacts:
Police, Fire, Medical Emergency – 9-1-1
Washington University Police – 314-935-5555
Electricity outage – Ameren 314-342-1000
Gas odors or leaks – Spire 800-887-4173

Yes! You can sublease your apartment with approval from our office. If you plan to sublease, the new residents will need to go through the application process with us. To start a sublease, please contact us for a copy of the sublease request form you will need to submit. We need a minimum of seven days to complete the process.

Breaking your lease is not an option. However, you can always sublease the apartment and have the new resident take over the current lease. Just contact us to get started!

Renter’s insurance is not required by Parallel Properties, but is definitely something we suggest looking into. It’s affordable and could really help you out when you need it!

We will send renewal letters approximately 60 days before your lease is ending. If you choose to renew, contact us or stop by the office!

You must provide a written notice to vacate at least 30 or 60 days prior to the end of your lease based on your lease contract. The written notice can be completed in person by filling out a form in the office or by e-mail.

Deposit refunds take up to 30 days after your lease end date to process. We will send it in the form of a check to the forwarding address you provide when you move out. If you have a roommate, BOTH of your names will be on the check.

Once you submit your notice to vacate, we will send you all the move out instructions you need. You can choose to do an express check out, or do a conventional check out and be present for the inspection.

Anything that is left behind will have charges added to your account. The deposit will be used towards those charges. If the deposit does not cover all the charges, you will have to pay the remaining balance. You can find all the charges on the Move Out Instructions we send you.

If you choose the express check out option, you can drop the keys off at our office anytime! If you aren’t able to make it during business hours the after-hours drop box is available 24/7 right outside our office door. There are envelopes outside for you to fill out, put the keys in, seal, and slide in the mail slot. We will pick them up when we return to the office.

You will need to fill out and submit a mail forwarding request to the post office. We cannot forward the mail for you. If you need a mail forwarding request form, you can stop by our office to get one!

Most of our apartments are pet friendly! Each building has its own regulations on pets, so be sure to ask us if your pet will fit the requirements for the building you choose! Breed restrictions apply, please contact the office for details.

If an apartment is pet friendly, only one dog or two cats are allowed in each unit. You can also have one dog and one cat.

Each pet will require a $200 refundable deposit and a $100 non-refundable deposit. There is a $20 monthly pet rent fee.

Parking varies by building. Most apartments have a parking lot behind the building. This allows one car per apartment to park off-street. You will need to get a parking pass from our office to use the off-street parking. Some apartments have only street parking. If parking is important in your choice for an apartment, be sure to ask before securing your new place!

All visitors are to park on the street. They cannot park in any resident parking spots.

Let us know! We will go and tag any vehicles that do not have valid parking passes.

Listed below is contact information for the utility providers:
ELECTRICITY: Ameren, 1-800-552-7583
Application may be submitted online; this can take up to 2-days.
GAS: Spire Energy, 1-800-887-4173
Call at least 24 hours before you need your gas turned on in your apartment. It can either be done the next day or it can take 3-4 days. There is a $25 fee for new customers (can be applied to first month’s bill or spread over 4 months.) Customers without social security numbers may have to bring a passport and photo ID to their office downtown at 720 Olive, near the 8th and Pine Metrolink station. A security deposit may be required; the amount depends on the size of the apartment.

USPS, UPS, FEDEX etc. will first attempt to deliver to your apartment. Only USPS has access to enter the building. All other delivery drivers do not have access and are instructed to get buzzed in by a resident so packages can be left inside the building. 

The Washington University Police Department, the University City Police Department and St. Louis Metropolitan Police Department all have safety information on their websites.

Here are some helpful links:
Washington University Police Department
St. Louis Metropolitan Police Department
University City Police Department Note: all of our buildings are located within the southeast region
Crime Prevention and Safety